FAQ

Orders and Personalization

How do I personalize an item? On product pages marked Personalized or Engraved, a customization box appears where you can enter the name, initials or text you would like. Double-check spelling before adding to cart, personalized items are made to order and can't be edited after checkout.

Can I change or cancel my order? Email us within 12 hours of placing your order and we'll do our best to catch it before it ships. See our Returns and Refunds page for details.

Shipping

Where do you ship? The United States, Canada, Australia and the European Union. See full details on our Shipping and Delivery page.

How long does personalization add to shipping? Made-to-order and engraved items typically need 2-3 extra business days for production before they ship.

Returns

Can I return a personalized item? Personalized and engraved products are made specifically for you and can only be returned if they arrive damaged or the customization is wrong. Standard items can be returned within 30 days, see our Returns and Refunds policy.

Still need help?

Email support@calvoza.com or visit our Contact page. We reply within 24 hours, Monday to Friday.