Refund policy

<h2>30-Day Returns</h2>
<p>We want you to be happy with what you ordered. If you're not, you may request a return within <strong>30 days of delivery</strong>. Items must be unused, in their original condition and in their original packaging.</p>

<h2>How to Start a Return</h2>
<p>Email <a href="mailto:support@calvoza.com">support@calvoza.com</a> with your order number and the reason for the return. We reply within 24 hours (Monday to Friday) with return instructions and the return address. Please do not send an item back before you receive those instructions — returns sent without prior approval cannot be processed.</p>

<h2>Return Shipping Costs</h2>
<ul>
<li><strong>Change of mind, or wrong colour/version chosen:</strong> the customer pays return shipping. The original shipping charge is not refunded.</li>
<li><strong>Damaged, defective, or wrong item sent:</strong> Calvora covers return shipping in full, or sends a free replacement. You are never out of pocket for our mistake.</li>
</ul>

<h2>Damaged or Defective Items</h2>
<p>Contact us within <strong>7 days of delivery</strong> with photos of the item and its packaging. We will send a free replacement or issue a full refund, including the original shipping charge.</p>

<h2>Refunds</h2>
<p>Once your return arrives and has been inspected, we issue your refund to the original payment method within <strong>5–10 business days</strong>. Your bank or card issuer may need a few additional days to show the funds in your account. We will email you when the refund has been issued.</p>

<h2>Items That Cannot Be Returned</h2>
<ul>
<li>Personalized or engraved products, which are made to order — unless they arrive damaged or the personalization is incorrect.</li>
<li>Items requested for return after the 30-day window, or returned used, damaged by the customer, or without their original packaging.</li>
<li>Gift cards.</li>
</ul>

<h2>Order Cancellations</h2>
<p>We fulfil orders quickly, usually within 1 business day. If you need to cancel or change an order, email us within <strong>12 hours of placing it</strong> and we will do our best to stop it in time. Once an order has shipped it cannot be cancelled — you can return it under this policy instead.</p>

<h2>Exchanges</h2>
<p>The fastest way to get a different colour or version is to return the original item for a refund and place a new order.</p>

<h2>Questions?</h2>
<p>Calvora · 2 Park Street, Sydney NSW, Australia · <a href="mailto:support@calvoza.com">support@calvoza.com</a></p>
<p>This policy does not affect any rights you have under the consumer law of your own country, including the Australian Consumer Law and EU consumer protection rules.</p>