Shipping policy

<h2>Where We Ship</h2>
<p>We currently ship to the United States, Canada, Australia and the European Union. All prices on our store and at checkout are shown in USD.</p>

<h2>Processing Time</h2>
<p>Orders are processed and handed to the carrier within <strong>1–2 business days</strong> of payment confirmation. You will receive an email with a tracking number as soon as your order ships.</p>

<h2>Delivery Times</h2>
<ul>
<li>United States: <strong>7–15 business days</strong> after dispatch</li>
<li>Canada / Australia: <strong>10–20 business days</strong> after dispatch</li>
<li>European Union: <strong>10–20 business days</strong> after dispatch</li>
</ul>
<p>These are estimates, not guarantees. Carrier delays, customs inspections and peak periods such as Black Friday, Christmas and Lunar New Year can add time.</p>

<h2>Shipping Rates</h2>
<ul>
<li><strong>United States:</strong> $4.99 flat rate — <strong>free on orders over $50</strong>.</li>
<li><strong>Canada, Australia and European Union:</strong> $9.99 flat rate.</li>
</ul>

<h2>Tracking Your Order</h2>
<p>Your tracking number is emailed to you when the order ships. Please allow 2–5 days for the first carrier scan to appear. A tracking number that shows no movement in the first few days is normal and does not mean anything is wrong.</p>

<h2>Customs, Duties and Taxes</h2>
<p>Orders shipped outside the United States may be subject to import duties or taxes set by the destination country. These charges are determined by your local customs authority and are the responsibility of the recipient.</p>

<h2>Incorrect Address or Failed Delivery</h2>
<p>Please double-check your shipping address at checkout. If a parcel is returned to us because the address was incorrect or incomplete, we will re-ship it once you cover the new shipping cost.</p>

<h2>Lost or Missing Parcels</h2>
<p>If tracking shows no movement for 15 business days, or the parcel is marked as delivered but you have not received it, email <a href="mailto:support@calvoza.com">support@calvoza.com</a>. We will open an investigation with the carrier and send a replacement or a full refund if the parcel cannot be located.</p>

<h2>Questions?</h2>
<p>Calvora · 2 Park Street, Sydney NSW, Australia · <a href="mailto:support@calvoza.com">support@calvoza.com</a> · We answer emails within 24 hours, Monday to Friday.</p>